Last updated: January 2025

1. Introduction

Pilates Connect Pte Ltd ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our family of brands including The Moving Body, The Movement Academy, SmartFit Pilates, HER Wellness Club, and FitNut Loft.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and booking preferences
• Health Information: Physical health conditions, injuries, or medical information you provide for safe exercise programming
• Payment Information: Credit card details and billing information (processed securely through third-party payment providers)
• Usage Data: Information about how you use our website, including IP address, browser type, and pages visited
• Communication Data: Records of correspondence when you contact us

3. How We Use Your Information

We use your personal information to:

• Provide and manage our services, including class bookings and memberships
• Communicate with you about your account, bookings, and updates
• Ensure safe and appropriate exercise programming based on your health information
• Process payments and maintain financial records
• Send promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Our Family of Brands: Information may be shared between Pilates Connect brands to provide seamless services
• Service Providers: Third-party vendors who assist with payment processing, email communications, and website hosting
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Health information is retained in accordance with healthcare record-keeping requirements in Singapore.

7. Your Rights

Under the Personal Data Protection Act (PDPA) of Singapore, you have the right to:

• Access your personal data held by us
• Correct any inaccurate or incomplete data
• Withdraw consent for data processing (where applicable)
• Request information about how your data is used

To exercise these rights, please contact us at info@pilatesconnect.sg.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: